Your team is buried in the same tickets and emails, answered by hand, over and over, with gaps every night and weekend. We build custom AI support agents that triage, draft, and route replies from your own docs and policies, wired into the inbox or help desk you already use. You own everything we build.
Every business with customers loses hours to the same handful of tickets: the question that has been answered a hundred times, the slow first response while a rep gets around to it, and the after-hours gap where nothing gets a reply until morning.
None of it needs a human typing the same answer from scratch every time. It needs a system that reads the ticket, pulls the real answer from your docs and policies, and drafts a reply, so your team reviews and sends instead of starting from a blank box.
That is what we build. A custom AI support agent scoped to your real inbox, wired into the tools you already use, owned by you.
Custom-built around your real support queue and installed into the help desk or inbox you already run.
Every inbound ticket and email is read, categorized, and sent to the right queue or person the moment it lands.
Replies are drafted pulling from your actual help docs, policies, and catalog, in your voice, not a generic script.
Urgent, billing, technical, or general is tagged automatically, so your team works the queue in the right order.
Anything angry, unusual, or outside policy is flagged and handed to a person instead of guessed at.
Every customer-facing reply is held for a person to review and send, unless you explicitly turn on auto-send for a safe category.
No new tool for your team to learn. It runs inside the help desk or shared inbox you already have open all day.
The Beach Oasis runs a shared inbox that fills up with customer questions, prospect inquiries about availability and pricing, and partner requests, all mixed together. We built an agent that reads every inbound message, drafts a reply in the business's own voice pulling real pricing and policy from their actual catalog, and holds it for a human to review before it goes out.
Nothing sends without a person looking at it first. The team gets a finished draft instead of a blank reply box, and the inbox stops being the thing nobody has time for. Read the full Beach Oasis case study.
If customers email or message you and someone has to answer, this fits. A few of the shapes we build it for most often.
Order status, returns, and shipping questions handled from real store and carrier data. See AI agents for e-commerce.
Product questions, billing, and account issues drafted from your docs and account data. See AI agents for SaaS companies.
Booking, availability, and policy questions answered from your real calendar and rate sheet, just like The Beach Oasis.
Start with the single support workflow costing you the most time, then scale. Exact scope is confirmed on a call. Full breakdown on the pricing page.
A short call to find the support workflow costing your team the most time. We map it to your actual inbox and docs before we build.
We build and test the agent in a sandbox, wired into your help desk, with human review on every customer-facing reply.
It ships into your systems and the code is yours. Keep us on call to build the next one, or run it yourself.
Everything we build is yours. No rented platform, no per-seat lock-in, no dependency on us.
Single workflows go live in days, not quarters. You see the time savings almost immediately.
Keep us on an on-call retainer to build the next automation as your support volume grows.
It reads inbound tickets and emails, sorts and prioritizes them, drafts a reply pulled from your real docs, policies, and catalog, and routes anything it cannot confidently handle to a human. It is not a chatbot bolted onto your site. It plugs into the inbox or help desk your team already uses.
No, not by default. Every draft is held for a human to review and send. If you want specific, low-risk categories, like order status or a simple FAQ, to send automatically, we set that up only after you explicitly approve which categories qualify. Nothing sends on its own unless you turn that on.
We build directly into the tools you already run, whether that is a shared inbox, Zendesk, Gorgias, Intercom, Front, or another help desk, so your team keeps working where they already work.
Yes. You own 100% of the code and systems we build for you. No rented platform, no per-seat lock-in, no dependency on us to keep it running.
Builds start at $500 for a single automated workflow and scale to full multi-system engagements. Exact scope and price are confirmed on a short discovery call. See the pricing page for tiers.
Tell us your inbox's biggest time sink. We scope it on a short call and show you exactly what an agent would handle, and what stays with a human.